Agenda and minutes

None.

Cabinet Member Ben Callard introduced the report and answered the members’ questions with Peter Davies and Jonathan Davies. 

• The difference between the medium-term financial strategy and the medium-term financial plan was queried. The explanation given was that the strategy sets out the long-term financial vision, context and framework for the Council, while the plan is a more detailed and updated document that informs the annual budget setting process.  

• There was a suggestion from one Member that the report was felt to have political undertones arising from some of the language and terminology used and whether that was helpful for a Council document. It was confirmed by the Cabinet Member that this was a political document, and that the examples given by the member of a possible political inference were factually correct statements, for example, the reference to reductions in funding to local government over the last 14 years.  

• A question was asked about what the main challenges and risks are for the Council's finances in the next five years. These were summarised and included the uncertainty of the Welsh Government funding, the impact of COVID-19 and Brexit, the rising demand and cost of social care and homelessness services, the need to invest in digital and data capabilities, and the delivery of savings and transformation programmes.  The Chair asked why the report did not mention the principal cause of financial challenges for the Council being that Monmouthshire County Council receives the lowest financial settlement from Welsh Government.  

• A member asked how the Council would address the projected budget shortfall of £34.7 million over the medium term. The Cabinet Member and officers responded that the Council would develop a programme of change and improvement that will focus on four key areas: demand management, service redesign, income generation, and efficiency and productivity. The programme will be informed by the financial strategy and the medium-term financial plan and would involve consultation and engagement with stakeholders. The Chair asked how residents may have confidence that this future programme would deliver savings equivalent to £34.7 when over the last two financial years the Council has significantly overspent on its core social care services. 

• The strategy highlights the need for ‘radical change’ to the council’s operating model and its services, (which will be detailed in the forthcoming plans), but it would be helpful to us to explain at least in broad terms what this might entail, given that the strategy sets out the dependency on ‘radical change’ to manage the financial challenge of the £34.7 million shortfall. The Cabinet Member advised that this ‘radical change’ related to the programme of change already discussed and the improvements required.  Further questions were asked as to how reducing costs on this scale, and moving to more online services would realistically ‘improve’ services. The Cabinet Member agreed that this may require greater clarification.  

• A member asked whether and how the demand scenarios in the financial strategy are based on the latest data and forecasts. 

• Another member asked whether we have drawn  ...  view the full minutes text for item 2.

Cabinet Member Ben Callard introduced the report and answered the members’ questions with Peter Davies, James Vale and Richard Jones. 

• A Member queried how the digital strategy aligns with the financial strategy and other enabling strategies. The explanation was given that the digital strategy supports the financial strategy by enabling more efficient and effective use of resources, data, and technology, and by creating new opportunities for income generation and service transformation. There was reference to it also aligning with other enabling strategies by providing the tools, skills, and culture to deliver better outcomes for the organization and the community.  

• Questions were asked around how the digital strategy addresses the digital divide and ensures digital inclusion for all residents and staff. A further question asked was what difficulties were foreseen in encouraging the workforce to embrace new technologies and data-driven processes. Training and developing user-friendly and accessible digital solutions were seen as key to achieving this.  

• Discussion took place on how the digital strategy will measure and evaluate its impact and success, as well as use data to inform service planning and delivery.  

• Members asked how the strategy supports collaboration and service integration with other local authorities and partners, particularly in terms of the extent to which we are working collaboratively with other Local Authorities, to ensure we have a common digital infrastructure should we consider integrated services in the future.  

• Questions were also asked about how the digital strategy fosters a data culture and data literacy among staff, partners, and residents. 

• Another question asked was in what ways the strategy will ensure a user-centred approach in mind, taking into account the needs and expectations of residents. 

• A member suggested there was a need to be careful in making assumptions about whether older people can and do use digital platforms and social media. 

• A member also raised the question of whether isolation due to increased use of technology had been captured in the Integrated Impact Assessment.  

• Reference was made to the presentation of the Financial Strategy in the previous agenda item that had discussed the increased use of artificial intelligence and data analytics, a member asking whether the Council would be investing in those skillsets and whether it has the financial capacity to do so, and whether there would be scope for additional borrowing if required. 

• Another member highlighted that residents are not finding the My Mon app user-friendly. Also, if the app retains resident’s protected data, do we use this data to contact them about consultations on service change, as residents often ask how they are supposed to know about upcoming consultations, unless they proactively seek this information. It seems like a lost opportunity to consult with residents. 

• A query was made around how to ensure that the data officers use is up to date.  

All questions were responded to by the Cabinet Member and officers and the Committee moved the report and its recommendations, drawing the following conclusions. 

Chair’s Summary: 

Thank you to officers and the Cabinet Member for  ...  view the full minutes text for item 3.

Cabinet Member Angela Sandles and Pennie Walker introduced the report and answered the members’ questions with Nia Roberts. 

• Members asked what the main achievements of the Council were in promoting the Welsh language during 2023-2024, and heard that receiving Employer of the Year award, an enhanced programme of Welsh language courses to staff and members, and increased number of Welsh speakers in the contact centre, and the use of bilingual e-mail addresses and Welsh tips in the staff newsletter were key achievements that could demonstrate the Council’s commitment.  

• Discussion took place on the main challenges and risks for the Council in complying with the Welsh language standards, these including the delay in procurement of the new telephony system, the need to review the translation process, the need to monitor the staff's Welsh language skills and training, and the need to respond to any complaints from the public or the Welsh language commissioner.  

• Members asked how the Council plans to improve its Welsh language provision and performance in the future, officers providing a list of suggestions that will form part of a future action plan.  

• Queries included how many staff members had registered for a Welsh language course during 2023-2024 and whether it was an increased number in comparison to previous years, due to the additional flexibility and options to learn Welsh.   

• Questions were asked around courses, the hours required, the various levels of proficiency, the take-up and completion rates, the number of staff progressing between the entry level and intermediate to advanced level ability, and how staff are engaged and incentivised to take up the courses. It was suggested that some case studies may better illustrate the added value to a persons role. 

• The Chair questioned whether in view of 83% of Monmouthshire residents not speaking Welsh, whether the same standards applied to the Council as an authority where 75% of residents speak fluently, and this was confirmed to be the case. 

• In terms of public announcements, should we ensure our policy included the need for a Welsh announcement for specific occasions.  

• Staff recruitment was discussed, members highlighting that given there is a need to increase Welsh speakers in the contact centre, there may be a need to recruit from other areas of Wales and consider postholders who would primarily be home-based. A question was asked as to whether the ‘Welsh speaker’ requirement may be a deterrent to English applicants and it was agreed that this should be discussed with People Services, to ascertain whether there is any data on that (Action: Nia Roberts and Pennie Walker). 

• A member asked whether in terms of social care, being a front-line service, the Council has capacity to provide care in the Welsh language, if requested. 

• Another member queried whether the Council will be seeking to provide simultaneous translation for Council meetings. 

• The issue of bi-lingual signage was raised, a member highlighting how difficult it can be for people reading road signs whilst driving, particularly if a person has dyslexia and suggested future  ...  view the full minutes text for item 4.

16th July 2024 at 10.00am