Issue - meetings

Division/Wards Affected: All

Purpose: The purpose is to fulfil the expectation of the Public Services Ombudsman for Wales that their report is brought to the attention of Cabinet.

Author: Annette Evans, Customer Relations Manager

Contact Details: annetteevans@monmouthshire.gov.uk

That Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions by 15 November 2021.

That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data.