Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and will inform the PSOW of their considerations and any proposed actions.
That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data. We have also fully implemented the PSOW’s model complaints policy.
Publication date: 20/10/2022
Date of decision: 19/10/2022
Decided at meeting: 19/10/2022 - Cabinet
Accompanying Documents: