Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
That Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions by 15 November 2021.
That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data.
Publication date: 03/11/2021
Date of decision: 03/11/2021
Decided at meeting: 03/11/2021 - Cabinet
Accompanying Documents: