Decision details

PUBLIC SERVICES OMBUDSMAN FOR WALES ANNUAL LETTER 2018/19 AND MCC WHOLE AUTHORITY COMPLAINTS, COMMENTS AND COMPLIMENTS REPORT 2018/19

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decision:

That Cabinet note the content of the PSOW’s annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions by 31 October 2019.

 

That Cabinet note the content of the Council’s Whole Authority annual report (Appendix 2).

 

For DMTs to review its complaint handling performance, to improve the service they provide, taking into consideration the evidence from complaints received.

 

For DMTs to monitor responses to complaints and focus on good practice and compliance.

Publication date: 04/09/2019

Date of decision: 04/09/2019

Decided at meeting: 04/09/2019 - Cabinet

Accompanying Documents: