Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: No
That Cabinet note the content of the PSOW’s annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions by 31 October 2019.
That Cabinet note the content of the Council’s Whole Authority annual report (Appendix 2).
For DMTs to review its complaint handling performance, to improve the service they provide, taking into consideration the evidence from complaints received.
For DMTs to monitor responses to complaints and focus on good practice and compliance.
Publication date: 04/09/2019
Date of decision: 04/09/2019
Decided at meeting: 04/09/2019 - Cabinet
Accompanying Documents: