Issue - meetings

Division/Wards Affected: All

Purpose: The purpose is to fulfil the expectation of the Public Services Ombudsman for Wales that their report is brought to the attention of Cabinet

Author: Annette Evans, Customer Relations Manager

Contact Details: annetteevans@monmouthshire.gov.uk

Cabinet note the content of the Public Sector Ombudsman for Wales (PSOW) annual letter (Appendix 1) and will inform the PSOW of their considerations and any proposed actions.

That the authority continues to engage with the PSOW complaints standards work, access training for staff and provide the PSOW with complaints data. We have also fully implemented the PSOW’s model complaints policy.