Issue - meetings

Test 3

 

 

Meeting: 04/09/2019 - Cabinet (Item 3c)

3c PUBLIC SERVICES OMBUDSMAN FOR WALES ANNUAL LETTER 2018/19 AND MCC WHOLE AUTHORITY COMPLAINTS, COMMENTS AND COMPLIMENTS REPORT 2018/19 pdf icon PDF 109 KB

Division/Wards Affected: All

 

Purpose: The purpose is to fulfil the expectation of the Public Services Ombudsman for Wales that their report is brought to the attention of Cabinet and that is what we are doing.

 

To provide details of the Council’s Whole Authority customer feedback.

 

Author: Annette Evans, Customer Relations Manager

Contact Details: annetteevans@monmouthshire.gov.uk

Additional documents:

Decision:

That Cabinet note the content of the PSOW’s annual letter (Appendix 1) and inform the PSOW of their considerations and any proposed actions by 31 October 2019.

 

That Cabinet note the content of the Council’s Whole Authority annual report (Appendix 2).

 

For DMTs to review its complaint handling performance, to improve the service they provide, taking into consideration the evidence from complaints received.

 

For DMTs to monitor responses to complaints and focus on good practice and compliance.